PetzBoutique is partnered with global merchants in order to provide you with the best products for great prices. Our warehouses are located overseas in multiple locations including India, China, Taiwan, and Bangladesh.
Since we ship directly from our partners overseas, your item may take 2-3 weeks to arrive. Please don't panic if your order does not show up immediately, its on the way! (please email us for tracking!)
When you have placed an order and finished the payment process, you should receive a confirmation e-mail within a couple of minutes. It is important to make sure that the e-mail you entered is correct.
If your country is part of the European Union there should be no additional fees and taxes. Non-EU countries could have their own laws and regulations. Please contact the customs in your country for information about additional fees and taxes.
Step 1: Please check among the spam emails. If you cannot find the e-mail there you can move on to step two.
Step 2: Contact PetzBoutique customer support. Send an email with your name to email@example.com so that I can check if the order has been registered in the system. You may also call us at 801-258-1221.